Shipping policy

FREE SHIPPING ON ORDERS OVER $199

Orders over $199 receive free standard ground ground shipping service. Most shipments will arrive at your door within 2-5 business days.*  We use UPS and USPS for all of our shipments.  Free shipping over $199 applies to continental USA, excluding Alaska, Hawaii and some remote/military addresses.

Large urban centers may experience faster delivery times than rural addresses, therefore we cannot guarantee shipping times. We reserve the right to cancel our free shipping offer at any time.

We also offer expedited shipping at checkout or you can call for custom service quotes

Heavy or bulky products, remote areas, may require a shipping surcharge.  We will contact you prior to shipping to confirm the cost and give you the opportunity to approve or cancel the order.

SHIPPING ADDRESS

In order to protect the integrity of the credit card or Paypal transaction, we will only ship to an address matching the billing address of the credit card, a verified work address, or a verified address with Paypal.

MISSING ITEMS, LOSS OR DAMAGE

Your purchase will be shipped using a reputable courier such as UPS or USPS.  When your package ships, we will send an email to confirm and a tracking number will be available.   Packages are sent via standard / ground service unless express shipping has been arranged and paid for. 

In the event of missing items, shipping damage or a lost package, you must inform us with 48 hours and include details of the issue along with pictures of any damage to the product and shipping materials.  Do not throw away any of the product packaging, shipping box(es) or packing materials as they may require inspection by the courier in the event of a claim.   

RETURNED OR REFUSED SHIPMENTS

Shipments that are undeliverable due to an incorrect or incomplete address provided by the customer at time of purchase, will be refunded less a 15% restocking fee once they return to our warehouse in good and original condition.